Shipping & Handling

ORDER CONFIRMATION As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and payment has been received. If for some reason an item is out of stock, we will contact you within 24 hours and provide you with the option of either a refund or advise on longer lead time, at which point you may choose to either proceed with the order or cancel it. TIME TO RECEIPT Within North America, turn-around time is 7-10 business days from which time the order is approved. We usually have orders to clients sooner than 10 business days but we cannot guarantee this. Outside of Canada, turnaround time is anywhere between 8-15 business days. If you require faster shipping, please contact us and we can make arrangements. ORDER SHIPMENT Once your order has been received and proofs have been approved, items typically take, on average, 12 business days to arrive within North America, unless you have opted to pay for expedited shipping or are located in a rural area that is not within the regular shipping area. We will use UPS, DHL, FedEx, Purolator or USPS for shipping unless otherwise specified. Note we do not ship to horse shows under any circumstances. Also note that while express shipping may be selected, once the product has been tendered to the courier company, we cannot take responsibility for delays on their behalf. While unusual this does happen and we do not offer refunds or credits for packages that do not arrive on schedule when delay is caused by a third-party. DAMAGES & LOSS Saucy Piaffe Inc. is not responsible for items that are damaged or lost in transit. Although we do our best to ensure items are packaged and addressed appropriately, we cannot guarantee that the carrier will not incur damage or lose items. This happens very rarely, but it can happen. If you received a damaged item or an item does not arrive, please contact us within 10 business days from receipt of your item. You are responsible for entering the correct address in the payment gateway. We may collect your shipping address over the phone to estimate cost of shipping but it is the shipping address that is entered via PayPal or our payment gateway that is used for delivery. We are not responsible for covering the cost of items due to oversights or misspelled addresses. Please ensure that your address is complete. CANCELLATIONS & REFUNDS We do not accept order cancellations or refunds on custom products. Once your order has been processed, you can assume your items has been sent to production. Since items are permanently marked, we cannot accept returns on any custom items.Every offer of a Saucy Piaffe product and/or service on our Site as well as every transaction, order and agreement that is concluded through our Site is governed by our Terms. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if Saucy Piaffe has not specifically rejected them.